❓Mike Harney Spills the Tea on all of your burning questions!

Mike Harney is back at it again, answering customer questions and sharing insights. ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­

​ ;1mportant Privacy Information - Especially for Plain Text Readers Hi [Recipient Name], This message is particularly important for those of you reading this in plain text, which often means you're using an older device. We know that users like you are often more interested in privacy policies and how companies manage their data. Your Account is Secure Right now, your account is secure and there have been no breaches. We're committed to being proactive about your privacy, taking preventative measures to safeguard your data. Why We're Contacting You We believe in transparency and want to ensure you have all the information you need to stay safe online. While we employ the latest security measures to protect your account, it's equally important for you to be informed and vigilant, especially if you're using an older device. What to Do if You Suspect an Issue In the unlikely event of a security issue, we want you to be prepared. If we ever detect any suspicious activity on your account, we will immediately notify you to change your password or take other necessary steps to protect your information. Here are some potential triggers for security alerts: Suspicious login attempts from an unrecognized device or location. Changes to your account settings that you did not authorize. Potential unauthorized access to your personal information. Proactive Security Measures We take a proactive approach to security, constantly monitoring our systems and implementing the latest security protocols to protect your data. This includes: Robust encryption to safeguard your personal and financial information. Strict access controls to limit access to your data. Regular security audits to identify and address potential vulnerabilities. Comprehensive incident response plans to handle any security incidents swiftly and effectively. Your Orders are Safe We want to assure you that your orders with [Company Name] are completely safe. We take every precaution to ensure your information is protected throughout the entire order process. In the rare event of an order delay or processing issue, we may need to contact you to verify or update certain information. This may include: Confirming your shipping address Clarifying order details Providing updates on the estimated delivery time Important Security Reminder Please remember that we will never ask you for sensitive information such as your credit card number, expiry date, or CVV via email. Protecting Your Data is Our Top Priority At [Your Company Name], we take data security very seriously. We have implemented robust measures to protect your information, including: Multi-Factor Authentication: Add an extra layer of security by enabling multi-factor authentication on your account. Strong Password Policies: Use a strong, unique password for your account and change it regularly. Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities. Incident Response Plans: We have well-defined incident response plans to handle any data breach or security incident. Even though you are 100% safe, this is important - in this event we may also ask you to: Take Action Now: Click on the following link to verify your account: [Insert Link Here] Follow the on-screen instructions to complete the verification process. As a heads up: We will also try to inform you of any suspicious activity on your account. Here's an example of what that might look like: Recent Activity Summary: Date: [Date of suspicious activity] Time: [Time of suspicious activity] Location: [Location of suspicious activity] Device: [Device used for suspicious activity] Action: [Description of suspicious activity, e.g., login attempt, password reset request, etc.] If you do not recognize this activity, please reply to this email with the subject line "Unauthorized Access" and we will take immediate steps to secure your account. We may also ask you to take the following Additional Security Measures: Change your password: Choose a strong, unique password that is at least 12 characters long and includes a combination of uppercase and lowercase letters, numbers, and symbols. Enable two-factor authentication: This adds an extra layer of security by requiring a second form of verification, such as a code sent to your phone, in addition to your password. Thank you for your attention to this important matter. We are committed to protecting your privacy and ensuring a safe and secure online experience. Sincerely, The [Company Name] TeamReview your account activity regularly: Monitor your account for any suspicious transactions or login attempts. Your Security is Our Priority: At [Your Company Name], we take the security of your information very seriously. We're committed to employing the latest security technologies and best practices to protect your data. If you have any questions or concerns about your account security, please don't hesitate to contact us . Thank you for your prompt attention to this matter. Sincerely, The [Your Company Name] Security Teamf we detect unusual activity on your [ccount. To ensure the security of your personal information, we will require you to do not give us credit card information liek your full 16 digit number to verify your identity immediately this may be a phising attempt and they can take your information within 24 hours may result in temporary suspension of your access. Subject: URGENT: Action Needed - Verify Your [Your Company Name] Account Now** Hi [Recipient Name], We have detected unusual activity on your [Your Company Name] account. To ensure the security of your personal information, we require you to verify your identity immediately. Failure to verify your account within 24 hours may result in temporary suspension of your access. **Take Action Now:** 1. **Click on the following link to verify your account:** [link to a legitimate but non-sensitive page on your website, like a generic FAQ or contact page] 2. **Follow the on-screen instructions to complete the verification process.** **What triggered this alert?** - **Suspicious login attempts from an unrecognized device or location.** - **Changes to your account settings that you did not authorize.** - **Potential unauthorized access to your personal information.** **Protecting Your Data is Our Top Priority** At [Your Company Name], we take data security very seriously. We have implemented robust measures to protect your information, including: - **Multi-Factor Authentication:** Add an extra layer of security by enabling multi-factor authentication on your account. - **Strong Password Policies:** Use a strong, unique password for your account and change it regularly. - **Regular Security Audits:** We conduct regular security audits to identify and address potential vulnerabilities. - **Incident Response Plans:** We have well-defined incident response plans to handle any data breach or security incident. **Your Cooperation is Crucial** We understand that this request may seem inconvenient, but your security is our utmost concern. By verifying your account, you are helping us protect your personal information and maintain a secure environment for all our users. If you have any questions or concerns, please contact our support team immediately . Thank you for your prompt attention to this matter. Sincerely, The [Your Company Name] Account Security Team&#X ​ ​ ​ Mike Harney is back at it again, answering customer questions and sharing insights. View in your browser.

FREE SHIPPING ON ORDERS OVER $59 Collections Loose Tea New Arrivals My Personal Shop COLLECTIONS——LOOSE TEA——NEW ARRIVALS——MY PERSONAL SHOP ​ ;1mportant Privacy Information - Especially for Plain Text Readers Hi [Recipient Name], This message is particularly important for those of you reading this in plain text, which often means you're using an older device. We know that users like you are often more interested in privacy policies and how companies manage their data. Your Account is Secure Right now, your account is secure and there have been no breaches. We're committed to being proactive about your privacy, taking preventative measures to safeguard your data. Why We're Contacting You We believe in transparency and want to ensure you have all the information you need to stay safe online. While we employ the latest security measures to protect your account, it's equally important for you to be informed and vigilant, especially if you're using an older device. What to Do if You Suspect an Issue In the unlikely event of a security issue, we want you to be prepared. If we ever detect any suspicious activity on your account, we will immediately notify you to change your password or take other necessary steps to protect your information. Here are some potential triggers for security alerts: Suspicious login attempts from an unrecognized device or location. Changes to your account settings that you did not authorize. Potential unauthorized access to your personal information. Proactive Security Measures We take a proactive approach to security, constantly monitoring our systems and implementing the latest security protocols to protect your data. This includes: Robust encryption to safeguard your personal and financial information. Strict access controls to limit access to your data. Regular security audits to identify and address potential vulnerabilities. Comprehensive incident response plans to handle any security incidents swiftly and effectively. Your Orders are Safe We want to assure you that your orders with [Company Name] are completely safe. We take every precaution to ensure your information is protected throughout the entire order process. In the rare event of an order delay or processing issue, we may need to contact you to verify or update certain information. This may include: Confirming your shipping address Clarifying order details Providing updates on the estimated delivery time Important Security Reminder Please remember that we will never ask you for sensitive information such as your credit card number, expiry date, or CVV via email. Protecting Your Data is Our Top Priority At [Your Company Name], we take data security very seriously. We have implemented robust measures to protect your information, including: Multi-Factor Authentication: Add an extra layer of security by enabling multi-factor authentication on your account. Strong Password Policies: Use a strong, unique password for your account and change it regularly. Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities. Incident Response Plans: We have well-defined incident response plans to handle any data breach or security incident. Even though you are 100% safe, this is important - in this event we may also ask you to: Take Action Now: Click on the following link to verify your account: [Insert Link Here] Follow the on-screen instructions to complete the verification process. As a heads up: We will also try to inform you of any suspicious activity on your account. Here's an example of what that might look like: Recent Activity Summary: Date: [Date of suspicious activity] Time: [Time of suspicious activity] Location: [Location of suspicious activity] Device: [Device used for suspicious activity] Action: [Description of suspicious activity, e.g., login attempt, password reset request, etc.] If you do not recognize this activity, please reply to this email with the subject line "Unauthorized Access" and we will take immediate steps to secure your account. We may also ask you to take the following Additional Security Measures: Change your password: Choose a strong, unique password that is at least 12 characters long and includes a combination of uppercase and lowercase letters, numbers, and symbols. Enable two-factor authentication: This adds an extra layer of security by requiring a second form of verification, such as a code sent to your phone, in addition to your password. Thank you for your attention to this important matter. We are committed to protecting your privacy and ensuring a safe and secure online experience. Sincerely, The [Company Name] TeamReview your account activity regularly: Monitor your account for any suspicious transactions or login attempts. Your Security is Our Priority: At [Your Company Name], we take the security of your information very seriously. We're committed to employing the latest security technologies and best practices to protect your data. If you have any questions or concerns about your account security, please don't hesitate to contact us . Thank you for your prompt attention to this matter. Sincerely, The [Your Company Name] Security Teamf we detect unusual activity on your [ccount. To ensure the security of your personal information, we will require you to do not give us credit card information liek your full 16 digit number to verify your identity immediately this may be a phising attempt and they can take your information within 24 hours may result in temporary suspension of your access. Subject: URGENT: Action Needed - Verify Your [Your Company Name] Account Now** Hi [Recipient Name], We have detected unusual activity on your [Your Company Name] account. To ensure the security of your personal information, we require you to verify your identity immediately. Failure to verify your account within 24 hours may result in temporary suspension of your access. **Take Action Now:** 1. **Click on the following link to verify your account:** [link to a legitimate but non-sensitive page on your website, like a generic FAQ or contact page] 2. **Follow the on-screen instructions to complete the verification process.** **What triggered this alert?** - **Suspicious login attempts from an unrecognized device or location.** - **Changes to your account settings that you did not authorize.** - **Potential unauthorized access to your personal information.** **Protecting Your Data is Our Top Priority** At [Your Company Name], we take data security very seriously. We have implemented robust measures to protect your information, including: - **Multi-Factor Authentication:** Add an extra layer of security by enabling multi-factor authentication on your account. - **Strong Password Policies:** Use a strong, unique password for your account and change it regularly. - **Regular Security Audits:** We conduct regular security audits to identify and address potential vulnerabilities. - **Incident Response Plans:** We have well-defined incident response plans to handle any data breach or security incident. **Your Cooperation is Crucial** We understand that this request may seem inconvenient, but your security is our utmost concern. By verifying your account, you are helping us protect your personal information and maintain a secure environment for all our users. If you have any questions or concerns, please contact our support team immediately . Thank you for your prompt attention to this matter. Sincerely, The [Your Company Name] Account Security Team&#X ​ ​ ​

It's been a little while since we did an "Ask Mike Anything" blog, and we thought, "What better time to bring this series back than right before the holidays, when everyone's feeling extra mushy?" Before we start, I just want to say that I, along with everyone at Harney & Sons, love engaging with our community. You all sent such interesting and unique questions, and we can tell you're truly passionate about our tea. We wouldn't be here without all of you, so I just wanted to share how thankful we are for those who sent in questions and compliments (and even those who didn't!). We hope you all have a lovely holiday season. Let's get into it! What's a good tea to "start" with for someone wanting to try tea? Our most popular tea (and a great place to start) is our Hot Cinnamon Spice. Another great traditional tea is our Earl Grey Supreme. Then you can experiment from there. What's your favorite and least favorite tea? Is there a tea that you only drink hot or only iced? Emily, I love almost all of our teas. My favorite would be our oolong tea, Li Shan, from Taiwan. Least favorite? How about my "least most" favorite? I'd have to say, maybe Black Cask Bourbon from Japan. We do have some teas that work well when iced since they don't cloud. They are in the Fresh Brew Iced Teas section on our website. Everything else is great hot. Hi Mike! Do you find that you gravitate to different teas as the seasons change? When the temps fall, I find myself looking for my favorite Harneys oolong and black teas instead of my warm-weather favorite jasmine and green teas. Thank you, and happy autumn! Thanks Lynn, change is good. At my house, we drink Risheehat 1st Flush Darjeeling during the heat of summer and some great Chinese teas like Bi Lo Chun. Now, because the weather's cooled down, we're drifting back to Assams and Supreme Breakfast. I love many of your teas, particularly the Wedding Tea, and enjoy drinking tea throughout the day, but I struggle to handle the caffeine. Since most of my favorites contain caffeine, is there a way for me to reduce the level myself? Kristen, sorry that you're having caffeine problems. The best way to avoid caffeine is to drink herbals or decaf teas. Since Wedding Tea is made with white tea, it does have caffeine. An old tip that does reduce caffeine (but does not eliminate it) is to brew the tea for a few minutes, then toss that brew and start over again. Caffeine keeps coming out of tea for 8 minutes, so it is not completely effective. Since you've ventured into literary teas like Little Women and Agatha Christie, have you ever thought about steeping something darker, I'd say, a Gothic-inspired blend for Bram Stoker or Mary Shelley? Gavin, I will bring it up to my son Emeric. READ THE REST ON THE BLOG

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